Quality Analyst

Job Title: Quality Analyst

Location: Mumbai

Job Type: Full time

Job Summary:

The Quality Analyst is responsible for evaluating, monitoring, and improving the quality of processes, products, or services to ensure they meet established standards and customer expectations. The QA works closely with cross-functional teams to identify issues, recommend solutions, and promote continuous improvement.

Key Responsibilities:

• Conduct quality assessments on processes, products, or service interactions (e.g., calls, chats, tickets, software code).

• Analyze data and metrics to identify trends, defects, or areas for improvement.

• Develop and implement quality assurance standards, policies, and procedures.

• Document quality issues and performance trends, and provide actionable feedback.

• Collaborate with teams (e.g., production, development, customer support) to resolve quality issues.

• Create and deliver reports to stakeholders on quality performance and metrics.

• Participate in root cause analysis and contribute to process improvement initiatives.

• Support training and coaching based on quality findings.

Requirements:

Education:

• Bachelor’s degree

Experience:

• 1–3 years of experience in quality assurance or a related field.

• Experience in [industry-specific tools or systems – e.g., QA software, CRM, ticketing systems, automated testing tools].

Skills:

• Strong analytical and problem-solving skills.

• Excellent attention to detail and organizational skills.

• Proficient in MS Office Suite, Google Workspace, or quality monitoring tools.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Familiarity with [industry-specific regulations or standards].

• Experience with automated testing tools or data analytics platforms.

• It is a Full Time मॅन्युफॅक्चरिंग job for candidates with 2 - 6 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 दरमहा that depends on your interview. It's a फुल टाईम job in Mumbai.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., BRIDGELOYALTY CUSTOMER EXPERIENCE MANAGEMENT LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 10 Quality Analyst at BRIDGELOYALTY CUSTOMER EXPERIENCE MANAGEMENT LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this मॅन्युफॅक्चरिंग job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.