Responsibilities and Duties :
• Working Experience of windows 10/11, Mac OS
• Technical support for Windows and MacBook Machines.
• Technical support (Software/Network/Desktop) to over 150+ end-users in windows and Mac environments.
• Provide L1 support for South Region including Incident & Service Request resolution
• Manage all the IT assets and inventory through the “Manage engine” tool.
• Manage joining and exit formalities of the users.
• Tech Support for the VIP users.
• Vendor coordination i.e. Printer, Access Control, ISP, EPBX, CCTV.
• Troubleshooting of IT hardware/software related issues with the help of Merino IT Infra team (if required).
• Work with the network team to solve network-related issues for assigned location.
• Support for various printers (Network printer and Local Printer)
• Maintain the Meeting Rooms devices like Monitor, Cables, Speakers, MIC, Projectors etc.
• Wired and Wireless network Knowledge.
• Working knowledge of TrendMicro antivirus
• Follow up with HP, Lenovo, Dell, for any hardware changes in Laptop/Desktop
• Follow up with Internet Service Provider, if link is down.
• Responsible for all the IT infrastructure support at first level
• Knowledge of MS office (Word, Excel, PowerPoint, Outlook & Teams etc.), Outlook backup of user’s email.
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Education and Experience :
Examples:
IT Diploma and Graduate. At least two years related experience required.
Required Skills/Abilities :
Examples:
T Diploma and Graduate. At least two years related experience required.
Required Skills/Abilities :
Examples:
• Excellent verbal and written communication skills.