Desktop Support Engineer

🌐 Job Title: Remote Desktop Support Engineer Location:
Work From Home / Remote Department: IT Support
Reports To: IT Infrastructure Manager --- ### 🎯 Job Summary We are looking for a technically skilled and service-oriented Remote Desktop Support Engineer to provide virtual assistance to employees and clients. This role involves diagnosing and resolving hardware, software, and network issues remotely, ensuring minimal downtime and maximum user satisfaction. --- ### 🛠️ Key Responsibilities - Provide remote technical support via phone, email, chat, or remote desktop tools - Troubleshoot issues related to desktops, laptops, printers, VPN, and network connectivity - Install and configure software applications and updates remotely - Maintain and monitor IT systems using remote management tools - Document issues, resolutions, and user interactions in ticketing systems - Escalate unresolved issues to higher-level support teams - Ensure compliance with IT policies and data security protocols - Assist in onboarding/offboarding users with system setup and access rights - Collaborate with global IT teams to ensure seamless support across time zones --- ### 📋 Required Skills & Qualifications - Bachelor’s degree in Computer Science, IT, or related field - 2–4 years of experience in remote desktop support or IT helpdesk roles - Proficiency in remote access tools (e.g., TeamViewer, AnyDesk, RDP) - Strong knowledge of Windows, macOS, and basic Linux environments - Familiarity with Active Directory, Office 365, VPN, and ticketing systems - Excellent communication and problem-solving skills - Certifications like CompTIA A+, ITIL, or Microsoft Certified Professional are a plus --- ### 💡 Preferred Attributes - Ability to explain technical concepts clearly to non-technical users - Experience supporting distributed teams across multiple locations - Knowledge of cybersecurity practices and endpoint protection tools - Flexibility to work in rotational shifts or provide after-hours support --- Would you like this JD tailored for a specific industry, experience level, or formatted for internal HR documentation? I can also help you draft a version in Hindi or Marathi if needed.

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You said

Desktop Support Engineer JD

Copilot said

Here’s a polished Job Description for a Desktop Support Engineer, tailored for clarity and professionalism:

🖥️ Job Title: Desktop Support Engineer

Location: [Insert Location] Department: IT Support Reports To: IT Manager

🎯 Job Summary

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support related to computer systems, hardware, and software. The ideal candidate will troubleshoot issues, install and maintain systems, and ensure smooth day-to-day IT operations.

🛠️ Key Responsibilities

• Respond to user queries and service requests via ticketing system or direct communication

• Install, configure, and maintain desktop hardware, software, and peripherals

• Perform system upgrades and apply patches as needed

• Troubleshoot hardware, software, and network issues

• Provide remote and on-site support to end-users

• Maintain inventory of IT assets and update documentation

• Collaborate with other IT team members for escalated issues

• Ensure compliance with IT security policies and procedures

• Train users on basic system operations and software usage

📋 Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field

• 1–3 years of experience in desktop support or IT helpdesk roles

• Proficiency in Windows, MacOS, and basic Linux environments

• Familiarity with remote desktop tools and helpdesk software

• Strong problem-solving and multitasking abilities

• Excellent communication and interpersonal skills

• Certifications like CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus

🌐 Preferred Attributes

• Ability to explain technical concepts to non-technical users

• Experience with network troubleshooting and basic server support

• Knowledge of antivirus tools and data privacy practices

• Willingness to work flexible hours and travel if required

Let me know if you'd like this customized for a specific company, industry, or experience level—or if you want a version in Marathi or Hindi for local hiring.

Edit in a page

You said

Desktop Support ENgineer JD Remotly

Copilot said

Here’s a refined Job Description for a Remote Desktop Support Engineer, tailored for virtual IT environments:

🌐 Job Title: Remote Desktop Support Engineer

Location: Work From Home / Remote Department: IT Support Reports To: IT Infrastructure Manager

🎯 Job Summary

We are looking for a technically skilled and service-oriented Remote Desktop Support Engineer to provide virtual assistance to employees and clients. This role involves diagnosing and resolving hardware, software, and network issues remotely, ensuring minimal downtime and maximum user satisfaction.

🛠️ Key Responsibilities

• Provide remote technical support via phone, email, chat, or remote desktop tools

• Troubleshoot issues related to desktops, laptops, printers, VPN, and network connectivity

• Install and configure software applications and updates remotely

• Maintain and monitor IT systems using remote management tools

• Document issues, resolutions, and user interactions in ticketing systems

• Escalate unresolved issues to higher-level support teams

• Ensure compliance with IT policies and data security protocols

• Assist in onboarding/offboarding users with system setup and access rights

• Collaborate with global IT teams to ensure seamless support across time zones

📋 Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field

• 2–4 years of experience in remote desktop support or IT helpdesk roles

• Proficiency in remote access tools (e.g., TeamViewer, AnyDesk, RDP)

• Strong knowledge of Windows, macOS, and basic Linux environments

• Familiarity with Active Directory, Office 365, VPN, and ticketing systems

• Excellent communication and problem-solving skills

• Certifications like CompTIA A+, ITIL, or Microsoft Certified Professional are a plus

💡 Preferred Attributes

• Ability to explain technical concepts clearly to non-technical users

• Experience supporting distributed teams across multiple locations

• Knowledge of cybersecurity practices and endpoint protection tools

• Flexibility to work in rotational shifts or provide after-hours support

Would you like this JD tailored for a specific industry, experience level, or formatted for internal HR documentation? I can also help you draft a version in Hindi or Marathi if needed.

Edit in a page

Can you add more technical skills required for this position?How does this JD compare with an IT Support Specialist role?What is the best way to use this JD for recruitment?

Quick response

• It is a Full Time ऐटी / हार्डवेअर / नेटवर्क इंजिनिअर job for candidates with 1 - 2 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 दरमहा that depends on your interview. It's a फुल टाईम job in Mumbai.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., TURBONET SYSTEMS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 1 Desktop Support Engineer at TURBONET SYSTEMS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this ऐटी / हार्डवेअर / नेटवर्क इंजिनिअर job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:30 AM - 06:30 PM timing.