Client Relationship Management:
Building and maintaining strong relationships with existing clients, acting as a primary point of contact.
Customer Needs Assessment:
Understanding client goals, expectations, and preferences to provide tailored solutions.
Sales and Business Development:
Identifying opportunities to upsell or cross-sell products and services, contributing to revenue growth.
Problem Solving and Issue Resolution:
Addressing client inquiries, concerns, and complaints promptly and effectively.
Collaboration and Communication:
Working with internal teams (sales, marketing, customer service) to ensure client needs are met and to improve overall customer experience.