Responsibilities:
Making Outbound Calls: Contacting potential or existing customers to promote products or services.
Handling Inbound Calls: Addressing customer inquiries and providing necessary assistance.
Lead Generation and Sales: Converting leads into customers and meeting sales targets.
Customer Support: Resolving issues and ensuring customer satisfaction.
Maintaining Records: Updating customer information and documenting call outcomes.
Requirements:
Good Communication Skills: Ability to speak clearly and effectively with customers.
Customer Service Orientation: A friendly and helpful attitude to address customer needs.
Sales Skills: Ability to persuade and convert leads into customers.
Basic Computer Knowledge: Proficiency in using CRM software and managing records.
Patience and Problem-Solving: Ability to handle customer concerns calmly and resolve issues efficiently.