Job Title: Loan Collection Officer
Department: Credit & Collections / Recovery
Location: [Insert Location]
Reports To: Collections Manager / Credit Manager
The Loan Collection Officer is responsible for monitoring and recovering overdue loan payments from clients in accordance with the company's credit policies and legal regulations. The role involves direct communication with customers, negotiation of repayment plans, and coordination with legal or recovery teams as needed to minimize financial loss and ensure timely repayment.
Monitor assigned loan portfolio to identify delinquent accounts.
Contact clients via phone, email, or in-person visits to follow up on overdue payments.
Negotiate repayment terms or restructuring options within authorized limits.
Maintain detailed and accurate records of communication and payment commitments.
Escalate cases to legal or third-party recovery agents when necessary.
Collaborate with internal departments (e.g., Credit, Legal, Risk) to resolve account issues.
Achieve monthly collection targets and reduce the percentage of non-performing loans (NPLs).
Provide recommendations on write-offs, legal action, or settlement agreements.
Prepare and submit regular reports on collection status and recovery performance.
Excellent communication and negotiation skills
Strong sense of responsibility and ethical conduct
Ability to manage difficult conversations with tact and professionalism
Good understanding of lending and collection practices
Knowledge of relevant laws and regulations (e.g., Fair Debt Collection Practices Act)
Proficiency in MS Office and loan management software
Bachelor’s degree in Finance, Business Administration, Accounting, or a related field
2+ years of experience in loan recovery, credit control, or collections (preferably in a financial institution or microfinance setting)
Familiarity with loan documentation and collection procedures
Experience handling secured and unsecured loans
Multilingual capabilities depending on client base
Prior experience in field collections
Let me know if you want this tailored for a microfinance institution, bank, fintech, or for a specific region or language.
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