Position: Supervisor – Sales
Location: Gurgaon
Job Overview:
We are seeking a motivated and detail-oriented Booking Office Supervisor to oversee the daily sales and operations of our booking office. The ideal candidate will be responsible for managing sales, ensuring customer satisfaction, and supervising staff to achieve business objectives.
Roles & Responsibilities:
Supervise and train booking office staff, fostering a positive work environment and promoting teamwork
Monitor ticket sales, analyze trends, and implement strategies to meet and exceed sales targets
Oversee daily operations of the booking office, ensuring efficient processes and high service standards
Address customer inquiries and complaints promptly, ensuring a positive travel experience
Prepare and present sales reports and operational metrics to upper management
Qualifications:
Bachelor’s degree in Business Administration, Hospitality, or related field (preferred)
Proven experience in sales, customer service, or office management
Strong leadership skills with the ability to motivate and manage a team
Proficiency in MS Office and experience with booking systems/software
Strong organizational and multitasking abilities
Knowledge of the travel and transportation industry is a plus
What We Offer:
Competitive salary and performance-based incentives
Opportunities for professional growth and development
A supportive work environment with a focus on teamwork