The Field Operation Officer is responsible for managing, coordinating, and overseeing field-level activities including surveys, data collection, business verification, mapping, and relationship-building with local vendors and business owners. The officer ensures the accuracy and completeness of field data, especially focusing on identifying unregistered shops/offices and helping them get listed on platforms like Google Maps.
Conduct field visits to assigned areas to collect data on shops, offices, and vendors.
Identify and document businesses not currently registered on Google Maps.
Educate local business owners about the benefits of being online and guide them through the registration process.
Maintain detailed records of visited locations, GPS coordinates, and business information.
Collaborate with GIS/mapping teams to ensure accurate mapping of physical locations.
Submit daily and weekly field reports, including challenges and observations.
Coordinate with internal teams to update business listings and resolve any discrepancies.
Ensure all field activities comply with company policies and safety standards.
Bachelor’s degree in Business, Geography, Urban Studies, or related field.
1-3 years of fieldwork or operations experience (Fintech, surveying, logistics, or business development preferred).
Familiarity with Google Maps, My Business, and basic GPS tools.
Good communication and interpersonal skills.
Strong problem-solving and time management skills.
Ability to travel extensively within assigned areas.
Proficiency in mobile apps and GPS tools
Local language fluency (plus English or national language)
Basic tech literacy (e.g., Google Workspace, Excel)
Self-motivated and able to work with minimal supervision
To locate unregistered businesses:
Field Survey / Physical Walkthrough
Walk through neighborhoods and business districts while comparing visible shops with their presence on Google Maps (using the app's "Nearby" or "Search this area" feature).
Use Google Maps App:
Search for the business or type (e.g., “grocery stores near me”).
If a shop is physically present but doesn't show up, it's likely unregistered.
Ask Local Residents or Shopkeepers:
Locals can help identify which shops exist but are not online.
Use Google Maps Contributions Feature:
Use the “Add a missing place” option to record and report unlisted shops.
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