Field Collection Executive

Key Responsibilities:

• Customer Engagement: Contact customers with overdue EMI payments through phone calls, emails, and SMS to remind them of outstanding dues and negotiate repayment arrangements.

• Payment Negotiation: Collaborate with customers to establish feasible payment plans based on their financial situation, ensuring compliance with company policies and regulatory requirements.

• Account Resolution: Work closely with customers to resolve payment disputes, address inquiries, and provide assistance in resolving outstanding balances, aiming to achieve amicable solutions and prevent escalations.

• Documentation: Maintain accurate and updated records of all collection activities, including communication logs, payment arrangements, and account status updates, ensuring compliance with data privacy regulations.

• Compliance Adherence: Ensure compliance with regulatory requirements, company policies, and industry best practices in collection activities, adhering to fair debt collection practices and maintaining confidentiality of customer information.

• Performance Reporting: Provide regular updates on collection activities, delinquency rates, and account statuses to the collection manager, tracking key performance indicators (KPIs) and providing insights for process improvement.

• Customer Service: Provide excellent customer service to delinquent customers, demonstrating empathy, patience, and professionalism in all interactions, and addressing customer concerns promptly and effectively.

• Training and Development: Participate in training sessions and workshops to enhance skills and knowledge in debt collection techniques, negotiation strategies, and regulatory compliance, fostering professional development.

• Collaboration: Collaborate with cross-functional teams, including credit, underwriting, and legal departments, to coordinate efforts in managing delinquencies, resolving disputes, and implementing collection strategies.Recruiting Resources+6creditwisecapital.com+6Your AI Recruiter for end-to-end Hiring+6

Qualifications:

• Education: High school diploma or equivalent; a degree in finance, business, or related field is preferred.

• Experience: 2+ years of experience in debt collection, preferably in the financial services industry or NBFC sector.

• Skills: Strong negotiation skills and ability to effectively communicate with customers to secure payment arrangements and resolve disputes.

• Technical Proficiency: Familiarity with skip tracing techniques and tools for locating delinquent customers, including online databases and public records.

• Compliance Knowledge: Understanding of regulatory requirements governing debt collection practices, including fair debt collection practices and consumer protection laws.

• Attention to Detail: Ability to maintain accurate and organized records of collection activities and customer interactions.

• Software Proficiency: Proficiency in MS Office Suite and familiarity with collection management software and systems.Your AI Recruiter for end-to-end Hiringpadmasai.in+2creditwisecapital.com+2padmasai.in+2

Preferred Attributes:

• Excellent communication and interpersonal skills.

• Ability to handle difficult conversations and remain professional.

• Strong organizational and time-management skills.

• Ability to work independently and as part of a team.Your AI Recruiter for end-to-end Hiring

Application Process:
Interested candidates are invited to send their updated resumes to [Insert Contact Email] or apply through our career portal at [Insert Application Link].Placement India

Note: Please mention "EMI Collection Executive Application" in the subject line of your email.

This job description is based on industry standards and practices for EMI Collection Executives.

• It is a Full Time फील्ड सेल्स job for candidates with 6 months - 1 years of experience.

More about this Field Collection Executive job

1. What is the eligibility criteria to apply for this Field Collection Executive job?
   Ans: The candidate should be 10वी पास आणि त्याहून अधिक and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹20000 दरमहा that depends on your interview. It's a फुल टाईम job in Delhi.
3. How many working days are there for this Field Collection Executive job?
   Ans: This Field Collection Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Field Collection Executive job?
   Ans: No, there is no fee applicable for applying this Field Collection Executive job and during the employment with the company, i.e., VOCAL HEALTH INFOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Collection Executive role?
   Ans: There is an immediate opening of 5 Field Collection Executive at VOCAL HEALTH INFOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this फील्ड सेल्स job.
8. What are the timings of this Field Collection Executive job?
   Ans: This Field Collection Executive job has 09:00 AM - 06:00 PM timing.