Making outbound calls:
Telecallers often contact potential customers to introduce them to products or services, follow up on leads, or generate new business.
Handling inbound calls:
They answer customer inquiries, provide support, and resolve issues over the phone.
Generating leads:
They identify potential customers and gather information to qualify them for sales efforts.
Providing customer service:
Telecallers address customer questions, concerns, and complaints in a professional manner.
Product knowledge:
They need to be knowledgeable about the products or services they are promoting and be able to answer customer questions.