Voice & Non-Voice Customer Support Executive

Job Title: Customer Support Executive – BPO (Voice/Non-Voice)

Location: Gurgaon/ Jaipur/ Mohali/ Chandigarh/ Kolkata/ Indore/ Navi Mumbai
Job Type: Full-Time
Shift: Rotational / US / UK / Night Shift (Depends upon Domestic/ International Process)
Experience: 0-2 Years (Freshers Welcome)
Good Spoken & Written English for Domestic Process & Advance/ Fluent Spoken & Written English for International Process.
Industry: BPO

Job Summary:

We are looking for enthusiastic and customer-focused professionals to join our dynamic BPO team. As a Customer Support Executive, you will be the first point of contact for our clients, delivering exceptional service and ensuring customer satisfaction.

Key Responsibilities:

• Handle inbound/outbound calls/ emails, or chat support for customer queries.

• Resolve issues related to products/services efficiently and within the defined TAT.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Follow up on customer interactions when necessary.

• Keep accurate records of customer interactions and update databases.

• Meet performance benchmarks related to quality, productivity, and attendance.

Required Skills:

• Excellent communication skills (verbal and/or written depending on process).

• Basic computer knowledge and good typing speed (for non-voice/chat processes).

• Ability to handle pressure and work in a fast-paced environment.

• Problem-solving and decision-making abilities.

• Willingness to work in rotational shifts.

Educational Qualification:

• Minimum: Undergraduate/ Graduate

• Preferred: Bachelor's Degree in any discipline

Preferred Qualifications (Optional):

• Prior experience in customer support or call center environment will be preferable.

• Familiarity with CRM systems and practices.

• Good Spoken & Written English for Domestic Process & Advance/ Fluent Spoken & Written English for International Process.

• Multilingual ability (e.g., English + Hindi or regional languages).

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 1 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹30000 दरमहा that depends on your interview. It's a फुल टाईम job in Gurgaon.
3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., RIGHTO SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
   Ans: There is an immediate opening of 10 Voice & Non-Voice Customer Support Executive at RIGHTO SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job has Rotational Shift.