Telecaller

We are looking for a Telecaller (CRM Executive) who will handle inbound and outbound calls, explain gold loan services to customers, verify customer details, and book appointments for our field executives to visit and collect gold for cash disbursement.

Key Responsibilities:

• Call customers from leads database (inbound and outbound).

• Explain gold loan process and company doorstep service.

• Collect and verify customer details (name, ID, address, gold info).

• Schedule appointments for Field Executives to visit customer location.

• Coordinate between customer and field team for smooth operation.

• Follow up on pending leads and convert them to appointments.

• Maintain call logs, lead status, and update CRM tools.

• Handle basic customer queries related to gold valuation and disbursement.
  Required Skills & Experience:

  • 1 to 3 years of telecalling experience in gold loan / NBFC / finance industry.

  • Strong communication and regional language skills (Tamil, Kannada, Telugu, etc.).

  • Basic understanding of gold loan or pawn broking process.

  • Confident in customer handling over phone.

  • Comfortable using mobile CRMs / Excel / Google Sheets.

  • Experience from Best Money Gold, Attica Gold, Manappuram, etc. preferred.
    

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 2 - 4 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be सर्व शैक्षणिक पातळ्या and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹28000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Chennai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., EXTENDOTECH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 10 Telecaller at EXTENDOTECH
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.