Make outbound calls to remind customers of pending payments.
Negotiate payment terms based on customer situations.
Update and maintain accurate records in the system.
Handle customer queries with professionalism and empathy.
Escalate critical or high-value accounts to the concerned team.
Meet daily/weekly targets and adhere to company policies.
12th pass or graduate with 1–2 years’ experience in collections/customer service.
Strong communication and negotiation skills.
Basic computer proficiency (MS Office, CRM tools).
Knowledge of collections processes preferred.
Bilingual skills (English + local language) a plus.