Technical Support Engineer – US Shift

Location: Gorakhpur (On-site)
Shift Timing: Night Shift (US Time Zone)
Employment Type: Full-Time
Working Day: 5 days

Company Overview:

Sagenext Infotech Pvt Ltd is a leading cloud hosting provider offering specialized solutions for QuickBooks and other tax/accounting applications. Serving CPAs, accountants, and businesses across the United States, we pride ourselves on delivering secure, scalable, and seamless hosting experiences backed by round-the-clock technical support.

Job Description:

We are seeking a technically proficient and customer-oriented Technical Support Executive to provide comprehensive support to our US-based clients. This role demands strong troubleshooting skills, excellent communication abilities, and a deep understanding of cloud-based environments.

Key Responsibilities:

·         Provide technical assistance to clients via phone, email, and chat.

·         Troubleshoot issues related to cloud hosting, remote desktop access, application performance, and system configuration.

·         Assist clients in the installation, configuration, and use of hosted applications such as QuickBooks, Drake, Sage, etc.

·         Maintain accurate documentation of support tickets and resolutions.

·         Escalate unresolved issues to higher-level technical teams when required.

·         Ensure high customer satisfaction through timely and effective resolution of issues.

Requirements:

·         Bachelor’s degree in Computer Science, Information Technology, or a related field.

·         0–3 years of experience in a technical support or IT helpdesk role.

·         Strong knowledge of Remote Desktop Services (RDP), Citrix, or similar platforms.

·         Familiarity with accounting software (QuickBooks, Drake, Sage) is a plus.

·         Excellent verbal and written communication skills in English.

·         Willingness to work in night shifts to support US clients.

Preferred Skills:

·         Analytical and problem-solving mindset.

·         Ability to manage multiple tasks effectively.

·         Customer-centric attitude and strong interpersonal skills.

How to Apply:

Please email your resume to hr@thesagenext.com with the subject line: “Application for Technical Support Executive – US Shift”.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 4 years of experience.

More about this Tele calling job

1. What is the eligibility criteria to apply for this Tele calling job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹13000 दरमहा that depends on your interview. It's a फुल टाईम job in Gorakhpur.
3. How many working days are there for this Tele calling job?
   Ans: This Tele calling job will have 5 working days.
4. Are there any charges applicable while applying or joining this Tele calling job?
   Ans: No, there is no fee applicable for applying this Tele calling job and during the employment with the company, i.e., SAGENEXT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Tele calling role?
   Ans: There is an immediate opening of 5 Tele calling at SAGENEXT
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Tele calling job?
   Ans: This Tele calling job has Night Shift.