We are looking for a Telecaller to join our team, Mangala Infin Limited. The role offers up to 12000/- in-hand salary and involves managing customer calls, delivering outstanding customer service related to NBFC. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is graduation and up to 1 year. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed.