We are looking for a Tele calling to join our team at Kserve Bpo. The role
offers ₹18000 - ₹20000 and involves managing customer calls, delivering
outstanding customer service related to . Join us for a great work environment
with various opportunities for career growth.
Key Responsibilities:
• Manage incoming and outgoing calls in a professional manner.
• Respond to customer inquiries, complaints and concerns with a problem-solving
mindset.
• Log customer interactions and track follow-ups.
• Offer timely and relevant solutions to resolve customer issues.
• Collaborate with team members to escalate and address more complex concerns.
• Meet key performance metrics including call handling time, customer
satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 0.5 years of
experience. The role involves resolving customer complaints, providing right
information and escalating complex problems to the relevant department when
needed. Candidates must be open to a 6 days working week during the Rotational
shift.