Job Title: Customer Support Executive
Company: VGM
Location: New Town
Job Type: Full-Time
Industry: BPO
Experience Required: 0–2 years
Education: Minimum 12th Pass / Graduate
Answer incoming customer calls professionally and provide accurate information.
Assist customers with inquiries related to product availability, pricing, billing, returns, and order tracking.
Handle customer complaints patiently and escalate issues when necessary.
Maintain customer satisfaction by providing prompt and helpful service.
Record all customer interactions in the system accurately.
Coordinate with internal departments for query resolution.
Meet daily/weekly targets for call handling and issue resolution.