Technical Assistant

salary 14,000 - 35,000 /month*
company-logo
job companyNama Outsourcing Private Limited
job location Perungudi, Chennai
incentive₹5,000 incentives included
job experienceकस्टमर सपोर्ट / टेलिकलर मध्ये 0 - 4 वर्षे अनुभव
New Job
20 ओपनिंग
* Incentives included
full_time फुल टाईम

आवश्यक skills

Computer Knowledge
Domestic Calling
International Calling
Query Resolution

Job Highlights

sales
Industry Type: Software & IT Services
sales
Languages: Hindi
qualification
12वी पास आणि त्याहून अधिक
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Insurance, PF
star
Laptop/Desktop

Job चे वर्णन

Job Description:

We are looking for a highly motivated and customer-focused Technical Support Executive (Voice Process) to join our dynamic team. The ideal candidate should possess strong communication skills, basic technical knowledge, and a passion for helping customers resolve their issues efficiently.

Key Responsibilities:

•Handle inbound voice calls for technical support queries .

•Troubleshoot software, hardware, or network-related issues for domestic customers.

•Provide step-by-step guidance to resolve issues and ensure customer satisfaction.

•Escalate unresolved problems to higher-level support or relevant departments.

•Maintain accurate records of customer interactions in the CRM.

•Follow up with customers to ensure the issue has been resolved

•Meet performance benchmarks including customer satisfaction, resolution time, and call handling metrics.

Preferred Skills:

•Knowledge of CRM tools.

•Familiarity with remote support tools.

•Strong customer-handling and problem-solving abilities.

Qualifications:

•Graduate/ 12th in any discipline (technical background preferred).

Skills:

•Excellent verbal communication skills in English.

•Basic knowledge of operating systems, networking, and troubleshooting.

•Ability to work in a team and under pressure in a fast-paced environment.

•Prior experience/ Fresher in a voice-based BPO/technical support role is a plus.

Benefits:

•A supportive and inclusive work culture.

•Professional development and training opportunities.

•Growth and promotion based on performance.

•Attractive incentives and performance bonuses.

इतर details

  • It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 4 years of experience.

More about this Technical Assistant job

  1. What is the eligibility criteria to apply for this Technical Assistant job?
    Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 0 - 4 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹14000 - ₹35000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Chennai.
  3. How many working days are there for this Technical Assistant job?
    Ans: This Technical Assistant job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Technical Assistant job?
    Ans: No, there is no fee applicable for applying this Technical Assistant job and during the employment with the company, i.e., NAMA OUTSOURCING PRIVATE LIMITED.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Technical Assistant role?
    Ans: There is an immediate opening of 20 Technical Assistant at NAMA OUTSOURCING PRIVATE LIMITED
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
  8. What are the timings of this Technical Assistant job?
    Ans: This Technical Assistant job has Day Shift.
Candidates can call HR for more info.
आणखी वाचाdown-arrow

इतर details

Incentives

Yes

No. Of Working Days

6

Benefits

PF, Insurance

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 14000 - ₹ 35000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

Akshitha

इंटरव्ह्यूचा पत्ता

Perungudi, Chennai
Posted २ दिवसांपूर्वी
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