Senior Customer Support Executive

Job description

Role Overview

We are looking for a highly skilled and experienced Senior Appointment & Customer Support Specialist to join our growing Dental support team. This individual will play a pivotal role in supporting dental practices in the UK by delivering outstanding appointment management and patient support services. The ideal candidate will possess a strong background in international voice processes, preferably within the healthcare or dental sectors, and demonstrate a high level of professionalism, empathy, and efficiency in handling patient interactions.

Key Responsibilities:

Appointment Coordination:

· Efficiently manage and schedule patient appointments using dental practice management software

· Liaise with UK-based dental teams to ensure optimal scheduling based on clinical priorities and provider availability

· Send appointment confirmations, reminders, and post-visit follow-ups via email or phone.

· Actively follow up on cancellations, rescheduling, and no-shows to maximize chair-time utilization and patient satisfaction survey such as google and NHS choices.

Customer Support:

· Act as the first point of contact for patients through phone and email, ensuring a courteous and supportive experience.

· Address queries related to dental treatments, appointment logistics, billing, insurance claims, and general inquiries.

· Resolve common issues independently, and escalate complex or sensitive matters to in-practice personnel or practice managers as appropriate.

· Maintain a calm, compassionate, and patient-focused approach in all communications.

Administrative Support:

· Maintain up-to-date and accurate patient records in the practice management system.

· Assist with updating patient profiles.

· Generate basic reports related to appointment trends, cancellations, and patient feedback.

· Support UK teams with ad-hoc administrative tasks such as data entry, internal documentation, and maintaining compliance checklists.

Operations & Collaboration:

· Collaborate effectively with dental practice teams across the UK to align on daily scheduling needs and patient communication workflows.

· Monitor and report on operational bottlenecks, offering suggestions for process improvements based on frontline insights.

· Participate in regular team meetings and training sessions to stay current with service protocols and software tools.

Requirements:

· 2–4 years of experience in international voice processes (preferably supporting UK/US/ANZ customers).

· Prior experience in healthcare scheduling, appointment setting, or dental customer service is highly desirable.

· Exceptional communication skills in English, both verbal and written.

· Proficient in using CRM or healthcare/dental practice management software.

· Strong time management and organizational skills with a high attention to detail.

· Comfortable working in a fast-paced, UK-shift environment with high volumes of patient interaction.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Paid sick time

• Paid time off

• Provident Fund

Schedule:

• Fixed shift

• UK shift

Supplemental Pay:

• Overtime pay

• Performance bonus

• Yearly bonus

Experience:

• International voice customer service: 2 years (Required)

Work Location: In person

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 1 - 5 years of experience.

More about this Senior Customer Support Executive job

1. What is the eligibility criteria to apply for this Senior Customer Support Executive job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 दरमहा that depends on your interview. It's a फुल टाईम job in Ahmedabad.
3. How many working days are there for this Senior Customer Support Executive job?
   Ans: This Senior Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Senior Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Senior Customer Support Executive job and during the employment with the company, i.e., ZOBONE INTERNATIONAL OUTSOURCING PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Senior Customer Support Executive role?
   Ans: There is an immediate opening of 5 Senior Customer Support Executive at ZOBONE INTERNATIONAL OUTSOURCING PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Senior Customer Support Executive job?
   Ans: This Senior Customer Support Executive job has Day Shift.