Customer care executive :
Responsibilities of candidates include: • Ensure high levels of customer satisfaction through excellent sales service • Maintain outstanding store condition and visual merchandising standards • Answer questions about products and services • Assist with inventory management • Demo and explain products and services to customers • Stack and display goods for sale • Accept payments and record sales using cash registers
handling customer concerns and complaints in a timely manner. informing customers of upcoming promotions or deals. establishing a positive rapport with all clients and customers in person or via phone. forming reports based on customer satisfaction statistics and helping their team to develop new skills.
Listen to customers' questions and concerns and provide answers or responses.
Provide information about products and services.
Take orders, calculate charges, and process billing or payments.
Review customer accounts and make changes, if necessary.
Handle returns or complaints.
Problem-Solving Skills. ...
Clear Communication. ...
Friendly Attitude. ...
Empathy. ...
Business Acumen. ...
Product/Service Knowledge. ...
Strong Time Management. ...
Patience.