JOB TITLE ; QUALITY ANALYST OUTBOUND PROCESS SALLERY UPTO 3.75LPA
SEATS HANDED 20-25 AJENTS
JOB DESCRIPTION; WE ARE URJENTLY HIRING FOR QUALITY ANALYST THE ROLL INVOLVES MONITIRING AND EVALUATING THE PERFORMANCE OF 20-25 OUTBOUND AJENTS
RESPONSBILITY ; EVALUATE AND MONITER CALL QUALITY , PROVIDE FEEDBACK AND COACHING TO AJENTS TO IMPROVE PERFOMANCE
THE CANDIDATE SHOULD ABLE TO CONDUCT AUDITS TRACK KPIs AND INSURE ATHERENCE TO COMPANY QUALITY STANDARDS
CAN GIVE TRANING AND OPERATIONS TO THE TEAM FOR CONTINOUS EMPROVEMENT
ONE PLUS YEARS OF EXP HAS A QUALITY ANALYST IN BPO IS MANDATORY STRONG ATTENTION TO DETAIL ANALITICALS SKILLS
EXELENT COMMUCTION SKILLS IS MANDATORY
KNOWLEDGE OF QUALITY MATRESS