Skills Required:
Excellent written English (grammar, punctuation, clarity)
Strong communication and customer engagement skills
Ability to resolve issues quickly and efficiently
Fast learner with multitasking capability
Customer-first mindset and empathetic approach
Prior customer service experience preferred
Roles & Responsibilities:
Handle customer interactions via live chat or email in an international, simulated support environment
Understand customer queries and provide accurate, timely solutions
Maintain professionalism and friendly tone while adhering to response protocols
Log all customer interactions and resolutions in internal systems
Escalate complex issues to senior teams if needed
Stay updated with product, process, and policy changes
Meet key performance metrics: response time, resolution accuracy, and customer satisfaction
Work in rotational shifts, if required
Work Environment:
Mode: Office-based (No remote option)
Shifts: Rotational (including night shifts if applicable)
Week Off: Rotational
Selection Process:
Round 1: Online Essay Writing Test
Round 2: In-office Assessment for shortlisted candidates
Round 3: Walk-in Interview with HR/Operations