Customer Support Team Leader

Hiring Now: QA / Team Lead – Amazon Outbound Calling Process (Female)

Company: JLT Works & Services

Location: Hazaribagh, Jharkhand

Employment Type: Full-Time

Department: Amazon Seller Onboarding (Outbound Calling)

Shift Timing: 09:30 AM – 06:30 PM

About JLT Works & Services

JLT Works & Services is an authorized partner of Amazon, providing specialized support to onboard and engage Amazon sellers across India. We focus on telecalling, lead generation, data verification, and end-to-end seller support—ensuring a seamless onboarding journey.

Position Overview: QA / Team Lead

We are seeking a proactive and experienced QA/Team Lead to oversee daily operations and ensure the highest quality standards for our outbound calling process. This role involves team supervision, performance evaluation, quality monitoring, training, and maintaining service excellence in the Amazon Seller Onboarding program.

Key Responsibilities

• Supervise and lead a team of outbound calling associates.

• Monitor calls to evaluate the quality of communication, adherence to scripts, and process compliance.

• Provide real-time feedback, coaching, and training to improve performance.

• Track team KPIs and ensure daily targets and SLAs are met.

• Handle escalations and ensure timely resolution of issues.

• Coordinate with internal stakeholders and Amazon teams for smooth process execution.

• Prepare performance reports and participate in weekly reviews.

Candidate Requirements

• Experience: Minimum 1–3 years in a BPO/telecalling setup with at least 1 year in a QA or Team Lead role.

• Qualification: Graduate in any discipline (English preferred)

• Skills Required:

o Excellent leadership and team management skills

o Strong communication in English and Hindi

o Proficient in MS Excel and reporting tools

o Analytical thinking and attention to detail

o Ability to multitask and meet deadlines

Compensation & Benefits

• Competitive salary based on experience

• Performance-based monthly & quarterly incentives

• Paid leaves (CL & SL)

• Annual bonus

• Growth opportunities within the company

• Supportive and professional work culture

To Apply: Fill google form https://forms.gle/i8XqxfKrGEWbNfs47

Or send your updated CV to abhijeet@jltworks.com

Subject Line: “Application for QA / Team Lead – Amazon Process”

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 3 years of experience.

More about this Customer Support Team Leader job

1. What is the eligibility criteria to apply for this Customer Support Team Leader job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹17000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Hazaribagh.
3. How many working days are there for this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Team Leader job?
   Ans: No, there is no fee applicable for applying this Customer Support Team Leader job and during the employment with the company, i.e., JLT WORKS AND SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Team Leader role?
   Ans: There is an immediate opening of 1 Customer Support Team Leader at JLT WORKS AND SERVICES
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job has Day Shift.