Customer Support Executive

About MyOperator

MyOperator is a leading SaaS-based call management system dedicated to transforming how businesses handle customer communication. Founded by Ankit Jain, our innovative cloud telephony solutions empower over 30,000+ businesses across India to streamline calls, track interactions, and elevate their customer experience. We're on a mission to build the best communication infrastructure for small and medium-sized enterprises, and we're growing fast!

About the Role

Are you passionate about helping customers and eager to kickstart your career in the tech industry? MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This role offers an incredible opportunity for hands-on experience in a fast-growing SaaS company, where you'll be instrumental in ensuring our customers have a seamless experience.

Key Responsibilities

As a Customer Support Executive Executive, you'll be on the front lines, directly impacting our customer satisfaction. Your responsibilities will include:

• Providing exceptional support: Respond to customer queries promptly and professionally via calls, emails, and support tickets.

• Troubleshooting and resolving issues: Assist customers with common challenges such as panel access, call report discrepancies, and login problems.

• Maintaining accurate records: Efficiently update ticket statuses and ensure precise customer information within Zoho Desk.

• Collaborating for solutions: Work closely with the support team to escalate complex issues to the appropriate departments, ensuring timely resolution.

• Contributing to knowledge resources: Help create and maintain valuable FAQs and troubleshooting documentation that empowers our users.

Requirements

We're looking for someone who is:

• An excellent communicator: Strong command of English, both spoken and written, is essential with 1-2 years experience

• Tech-curious and adaptable: Basic computer proficiency and a genuine willingness to learn new support tools and CRM systems.

• Passionate about customer success: A strong interest in SaaS, tech support, or customer-facing roles.

• Available full-time: Ability to commit to a Monday to Saturday schedule with rotational shifts.

What You'll Gain

• Invaluable practical exposure: Get real-world experience in customer success and support operations within a thriving SaaS environment.

• Mentorship and learning: Work alongside experienced professionals and learn industry best practices directly from the experts.

• A deeper understanding of SaaS: Gain insights into the operational backbone of a leading cloud telephony provider.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹23000 दरमहा that depends on your interview. It's a फुल टाईम job in Noida.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., VOICETREE TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at VOICETREE TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.