Customer Support Executive

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.

• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.

• Maintain detailed records of customer interactions and update internal databases.

• Collaborate with internal teams to address customer issues and escalate when necessary.

• Maintain product/service knowledge to effectively assist customers.

• Meet performance metrics related to customer satisfaction, response time, and resolution rate.

Requirements:

• Excellent communication skills (verbal and written).

• Strong problem-solving and multitasking abilities.

• Patience and empathy when dealing with difficult situations.

• Ability to work independently and as part of a team.

• Prior experience in a customer service role is a plus.

• Proficiency in using CRM systems, email, and chat tools.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 दरमहा that depends on your interview. It's a फुल टाईम job in Ghaziabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., TRUSTUS LOGISTICS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at TRUSTUS LOGISTICS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.