Customer Support Executive

Job Title: Tele Collection Executive

Location: Nirman vihar ( Near by Naathu sweets )

Department: Collections

Reports To: Collections Manager / Supervisor

Job Summary:

We are seeking a motivated and result-oriented Tele Collection Executive to join our dynamic collections team. The successful candidate will be responsible for contacting customers who have overdue payments, negotiating repayment terms, and ensuring the timely recovery of outstanding debts through efficient and professional phone communication.

Key Responsibilities:

• Customer Communication:

  • Make outbound calls to customers with overdue payments, maintaining a professional and courteous tone.

  • Discuss the details of the outstanding balance and negotiate repayment terms and schedules.

• Debt Recovery:

  • Follow up on overdue accounts to secure payment and resolve disputes.

  • Record and update customer interactions, payment arrangements, and status of accounts in the company’s database.

• Dispute Resolution:

  • Provide solutions to customers in a timely and efficient manner to ensure payment collection.

• Account Management:

  • Monitor accounts to ensure timely payment and assist in developing strategies to reduce overdue balances.

• Offer alternative solutions or payment options to customers facing financial difficulties.

Key Skills & Qualifications:

• Experience:

  • Proven experience in tele-collections or tele-sales is preferred.

  • Experience in customer service or a related field is a plus.

  • Ability to engage customers and negotiate effectively.

• Problem-Solving Skills:

  • Basic understanding of debt collection laws and regulations is a plus.

Educational Requirements:

• Minimum Qualification:

  • High School Diploma or equivalent

• Certifications:

  • DRA

Salary & Benefits:

• Competitive salary based on experience and performance.

• Incentive-based structure tied to collections success.

• Free work environment.

How to Apply:
Interested candidates are invited to submit their resumes and can contact & whatsapp on below mentioned no. and on this mail id :( 9810601282 , rknco.19@gmail.com)

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹30000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Delhi.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., R.K. & COMPANY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at R.K. & COMPANY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.