Customer Support Executive

Job Summary:

We are seeking a dedicated and personable Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, helping to resolve issues, answer questions, and ensure a smooth and positive customer experience. If you enjoy problem-solving and delivering outstanding service, we’d love to meet you.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email, phone, chat, or social media

• Provide accurate, valid, and complete information using the right tools and resources

• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution

• Identify customer needs and help customers use specific features or services

• Keep records of customer interactions, process customer accounts, and file documents

• Collaborate with other departments (e.g., sales, technical support) to resolve complex issues

• Stay up to date with product knowledge and changes to improve customer support quality

• Suggest improvements to internal processes or help documentation based on customer feedback

Requirements:

• Proven experience in a customer support or customer-facing role

• Excellent communication and interpersonal skills

• Ability to remain patient and empathetic in challenging situations

• Strong problem-solving abilities and attention to detail

• Comfortable using help desk software, CRM systems, and tools like Zendesk, Intercom, or Salesforce

• Ability to multitask, prioritize, and manage time effectively

• High school diploma required; associate or bachelor’s degree preferred

Preferred Qualifications:

• Experience in [industry-specific knowledge, e.g., e-commerce, SaaS, healthcare, etc.]

• Multilingual skills are a plus

• Familiarity with live chat platforms or call center environments

What We Offer:

• Competitive salary and benefits package

• Flexible work hours and remote work options

• Ongoing training and career growth opportunities

• A supportive and inclusive team environment

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹19000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Agra.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.