1. Provide exceptional customer support for networking-related issues via voice and email channels.
2. Handle customer inquiries and complaints with a professional and empathetic approach.
3. Troubleshoot basic networking issues and provide first-level support.
4. Collaborate with teams to resolve customer concerns effectively.
5. Document customer interactions and maintain accurate records in the system.
6. Work on data-driven modules and prepare reports using Excel.
7. Adhere to process guidelines and ensure compliance with SLA (Service Level Agreements).