Handle customer inquiries and resolve escalated issues in a timely and efficient manner.
● Identify and troubleshoot customer concerns, offering appropriate solutions while maintaining a professional demeanor.
● Display a customer-centric mindset and demonstrate excellent problem-solving and conflict-resolution skills.
● Collaborate with different teams to resolve complex issues and escalate unresolved cases to the necessary departments.
● Ensure all escalations are handled with ownership and follow-up for timely closure
NOTE: Minimum 1year of experience in a customer support role, preferably with exposure to escalation desks.