Customer Support Executive

Customer Support Executive – Electrade by HatchnHack

Location: On-site

Type: Internship | Duration: 6 month

About us:

Electrade, an initiative by HatchnHack, is a leading e-commerce platform dedicated to providing high-quality electronic components and maker products to hobbyists, students, startups, and industries across India. With a strong focus on efficiency, accessibility, and technical support, we aim to build a seamless buying experience in the hardware ecosystem.

Role Overview:

We are seeking a Customer Support Intern to assist our growing user base. You will be the first point of contact for our customers, responsible for resolving queries, providing product guidance, and ensuring customer satisfaction across multiple support channels.

Key Responsibilities:

• Respond promptly and professionally to customer queries via email, chat, and calls

• Track, follow up, and resolve customer issues including order updates, technical queries, returns, and escalations

• Maintain detailed records of customer interactions

• Collaborate with the logistics, product, and operations teams to ensure timely resolution of support tickets

• Contribute to support documentation and FAQs for better self-service experience

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Delhi.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., HATCHNHACK SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at HATCHNHACK SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.