Customer Support Executive

Role: Customer Service Representative Location: Vikhroli West, Mumbai (https://goo.gl/maps/7f4PtpTeRnjQXdpH6) Kindly note that this will be a Work form Office Opportunity Working Days: 6 days working (One Week off) Job Description: As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and maintaining a positive brand image. Your primary responsibility will be to handle customer inquiries, provide prompt and accurate responses, and resolve any issues or concerns they may have. You will be expected to exhibit excellent communication skills, empathy, and a customer-obsessive attitude. Job Responsibilities: ● Respond promptly and courteously to customer inquiries via phone having 100% focus on phone resolutions ● Having excellent verbal and written communication skills in Hindi & English is a mandatory requirement ● Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction. ● Escalate complex or unresolved issues to the appropriate departments or supervisors within specified timelines. ● Maintain accurate records of customer interactions and transactions in the CRM system. ● Collaborate with cross-functional teams to address customer problems and enhance the overall customer experience. ● Show empathy and patience when dealing with customers, understanding their concerns and providing reassurance. ● Handle upset customers professionally, de-escalate tense situations, and aim for positive outcomes. ● Flexibility to work in shifts, including evenings, weekends, and holidays as required. Qualifications: ● High school diploma or equivalent; a degree in a relevant field is a plus. ● Proven work experience in customer service for minimum 1 year (online pharmacy preferred). ● Proficient in using customer relationship management (CRM) software and other relevant tools. ● Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite. About Truemeds: Our vision is to make healthcare affordable and accessible to all. We are a technology-driven, telehealth platform that aims to reduce healthcare expenses multifold and improve healthcare outcomes by democratizing medicine purchases in India. Truemeds is able to recommend best value medicines from top 30 pharma brands in India to customers with precise scientific matching and outcomes history leading up to 70%+ savings for customers! No one should have to choose between their health and their healthcare costs. With this vision - we aim to make healthcare affordable and accessible to all. We are a technology driven, tele-health platform that aims to reduce healthcare expenses and improve healthcare outcomes by democratising medicine purchase in India. We aim to become the go-to e-pharmacy for the “Smart consumer” to go for best value medicines. Founded by Ex-Abbott executives, Akshat Nayyar and Dr. Kunal Wani, Truemeds has witnessed phenomenal growth in the last 2 years on the back of strong product-market fit and massive organic demand. We have grown at a phenomenal pace with customer love – 60X growth delivered in the last 20 months. Headquartered in Mumbai, we are building a kick-ass team which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience. Truemeds has closed its Series B ($22 Million) funding round led by private equity fund Westbridge Capital. The funding round witnessed participation from existing investors as well including InfoEdge Ventures, Asha Impact and IAN Fund. The company plans to utilise the funds to expand in the domestic market and grow exponentially in the days to come. Top links - https://www.youtube.com/watch?v=D3Fb4K-m_14 https://www.moneycontrol.com/news/trends/truemeds-aims-to-become-household-name-for-medi cines-at-true-prices-founders-8444131.html https://yourstory.com/2022/04/funding-healthtech-startup-truemeds-22m-series-b-westbridge-capit al/amp

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹27000 दरमहा that depends on your interview. It's a फुल टाईम job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., CHAPTER ONE MULTI SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 15 Customer Support Executive at CHAPTER ONE MULTI SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.