Job Responsibilities:
· Contact potential or existing customers to inform them about products or services using scripts
· Answer customer questions regarding products or the company
· Ask questions to understand customer requirements and close sales
· Direct prospects to the field sales team when required
· Enter and update customer information in the database
· Take and process orders accurately
· Handle customer grievances to maintain the company’s reputation
· Keep records of calls, sales, and other useful information
· Conduct research to support ongoing lead generation efforts.