Customer Care Representative

Job Title: Customer Care Representative

Experience: 1years in customer service, with experience handling escalations and coordinating within teams.

Salary Range: Competitive; no bar for the right candidate

Education: Any Graduate

Position Overview:
We are seeking a skilled Customer Care Representative to join our team at Winny Immigration & Education Services Ltd. In this role, you will handle customer queries, manage escalations, and ensure smooth coordination within departments to provide seamless service. The ideal candidate will possess excellent communication skills, be proficient in English (written and verbal), and have experience drafting professional emails to resolve client concerns. If you are customer-focused and thrive in a fast-paced environment, we’d love to hear from you!

Preferred Background:
Candidates with prior experience in customer care roles, particularly in service-oriented sectors such as immigration, visa, or travel services, where handling escalations and ensuring customer satisfaction are key priorities.

About Winny Immigration:
Winny Immigration & Education Services Ltd. is India’s most trusted brand in the Immigration, Visa & Travel Industry. With over four decades of experience, 12 offices in strategic locations, and a team of 220+ dedicated professionals, we have successfully assisted millions of clients in navigating complex immigration and visa processes.

Website: https://winnyimmigration.com/

Key Responsibilities:

• Manage Escalations: Handle escalated customer queries professionally, ensuring quick and effective resolution to maintain high satisfaction.

• Coordination: Work closely with various departments to ensure seamless communication and customer service delivery.

• Fluent English Communication: Draft clear, professional emails and provide precise information in response to customer inquiries.

• Customer Relationship Management: Build and maintain positive relationships with customers by providing timely and accurate support.

• Problem Solving: Address customer complaints with a problem-solving mindset, ensuring their concerns are resolved satisfactorily.

Key Skills and Qualifications:

• Communication: Fluent in English (both written and verbal), with strong email writing skills.

• Problem-Solving Skills: Ability to handle escalations and deliver solutions efficiently.

• Team Coordination: Experience in working within and across departments to ensure consistent service delivery.

• Customer-Centric: A strong focus on customer satisfaction and maintaining positive client relationships.

• Multitasking: Ability to manage multiple tasks and escalations simultaneously in a fast-paced environment.

• Adaptability: Ability to adjust quickly to dynamic service conditions and client needs.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 6 months - 3 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 दरमहा that depends on your interview. It's a फुल टाईम job in Ahmedabad.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., WINNY IMMIGRATION & EDUCATION SERVICES LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 3 Customer Care Representative at WINNY IMMIGRATION & EDUCATION SERVICES LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.