Customer Care Representative

salary 18,000 - 20,000 /month
company-logo
job companyLumens India Private Limited
job location Bantala, Kolkata
job experienceकस्टमर सपोर्ट / टेलिकलर मध्ये 1 - 2 वर्षे अनुभव
New Job
10 ओपनिंग
full_time फुल टाईम

आवश्यक skills

International Calling
Query Resolution

Job Highlights

sales
Industry Type: B2B Sales
qualification
ग्रेजुएट आणि त्याहून अधिक
gender
Females Only
jobShift
6 days working | Day Shift
star
Job Benefits: PF
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Aadhar Card

Job चे वर्णन

ey B2B Customer Service Responsibilities:

  • Relationship Management:

    Building and maintaining strong relationships with clients through regular communication, proactive issue resolution, and understanding their business needs. 

  • Issue Resolution:

    Promptly addressing and resolving customer issues, questions, and concerns to ensure client satisfaction and maintain their business. 

  • Technical Support:

    Providing technical assistance and support to help clients effectively use and implement the company's products or services. 

  • Product Training:

    Offering training and guidance to help clients understand how to best utilize the company's offerings. 

  • Feedback Collection and Analysis:

    Gathering and analyzing customer feedback to identify areas for improvement in products, services, and customer service processes. 

  • Account Management:

    Managing client accounts, ensuring compliance with service agreements, and identifying upselling and cross-selling opportunities. 

  • Communication:

    Maintaining clear and consistent communication with clients, both internally and externally. 

  • Problem-solving:

    Using strong problem-solving skills to address complex client issues and find effective solutions. 

  • Collaboration:

    Working with internal teams to ensure client needs are met and that issues are resolved efficiently. 

  • Adherence to Standards:

    Ensuring all B2B interactions adhere to regulatory and compliance standards, such as handling documentation and customs processes. 

इतर details

  • It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 1 - 2 years of experience.

More about this Customer Care Representative job

  1. What is the eligibility criteria to apply for this Customer Care Representative job?
    Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 1 - 2 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹18000 - ₹20000 दरमहा that depends on your interview. It's a फुल टाईम job in Kolkata.
  3. How many working days are there for this Customer Care Representative job?
    Ans: This Customer Care Representative job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Customer Care Representative job?
    Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., LUMENS INDIA PRIVATE LIMITED.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Customer Care Representative role?
    Ans: There is an immediate opening of 10 Customer Care Representative at LUMENS INDIA PRIVATE LIMITED
  7. Who can apply for this job?
    Ans: Only Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
  8. What are the timings of this Customer Care Representative job?
    Ans: This Customer Care Representative job has Day Shift.
Candidates can call HR for more info.
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इतर details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

International Calling, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 18000 - ₹ 20000

English Proficiency

Yes

Contact Person

Debalina Samanta

इंटरव्ह्यूचा पत्ता

Bantala, Kolkata
Posted ८ दिवसांपूर्वी
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