Customer Care Representative

Job Title: Customer Service Executive

Location: kasba, Rajdanga

Employment Type: Full-time

Job Summary:

We are seeking a dedicated and enthusiastic Customer Service Executive to join our tour and travel company. The ideal candidate will be responsible for handling customer calls, responding to emails, and addressing client queries related to travel bookings, packages, itineraries, cancellations, and general assistance. This role requires excellent communication skills, a customer-first attitude, and a good understanding of the travel industry.

Key Responsibilities:

Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.

Provide detailed information about tour packages, travel itineraries, booking procedures, pricing, and travel policies.

Resolve customer issues and complaints efficiently to ensure customer satisfaction.

Coordinate with internal departments such as operations, sales, and accounts to ensure smooth service delivery.

Maintain up-to-date knowledge of company products, services, promotions, and travel regulations.

Follow up with clients regarding their bookings, confirmations, and feedback post-travel.

Keep accurate records of customer interactions, transactions, and feedback in CRM systems.

Assist in handling emergency travel situations and provide support to travelers as needed.

Requirements:

Proven experience in a customer service role, preferably in the travel and tourism industry.

Excellent verbal and written communication skills in English.

Strong interpersonal and problem-solving skills.

Proficiency in using MS Office and customer service software/CRM tools.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 6 months of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹11000 - ₹13000 दरमहा that depends on your interview. It's a फुल टाईम job in Kolkata.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Club Viator Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 1 Customer Care Representative at Club Viator Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.