Customer Care Manager

Video KYC Officer (V-KYC) for Noida & Thane-(West) Locations.

=> This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary + high incentives.

=> Be part of fastest growing digital sales channel in financial services industry.

=> This will be permanently working from office only (Not a Work From Home).

=========================================================================

Job Designation: Video KYC Officer (V-KYC)

Role Category: Customer Services (Inbound- Video Call & Voice Process)

Job Grade: Assistant Manager M-1

Job Locations: Thane -West (Wagle Estate) And Noida (Sec-16 & Sec-125) Location.

Payroll: This is Permanent Bank Payroll job of the Kotak Mahindra Bank Ltd.

Eligibility/Experience Criteria:

# Candidate must be carrying at least 6 Month of experience in KYC Documentation & Customer Service (Inbound) with sales into Banking & BFSI sectors.

# Other than Banking or BFSI like any Customer Service Inbound & Outbound with Sales, Branch Sales or relevant to our this Job Deception also can apply.

Job Description & Responsibility:

• Handle inbound Video calls of the customers to complete the full KYC.

• Verify the details submitted by the customer while opening the account and Documents submitted are matching.

• Ensure KYC is completed by the right party only.

• Should maintain a good relationship with the customer throughout the KYC process.

• Cross-sell other banking products.

• Give complete and correct information on all the products pitched to the customer.

• Take call backs in case the customer is busy and ensure the follow up is done on time.

• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

• Meet targets on conversion and Cross selling as defined from time to time.

• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

• Adherence to Information Security norms & quality process norms.

• To be aware of and comply with any updates about the process.

• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Shifts Timings & Offs:

=> Working Day-: 6 Days working in a week.

=> Weekly offs: One fixed off on Sunday and 2nd & 4th Saturday rotational off.

=> Shift Timing for Male-: Any of 9 Hours Shifts can be offered from 7.00 AM to 11.00 PM. (No Night Shift).

=> Shift Timing for Female-: Any of 9 Hours Shifts can be offered from 7.00 AM to 8.00 PM. (No Night Shift).

=> This is "Contact Centre Branch" (Non-Branch Banking) based Job,
=> This is completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work.

Candidate Desire Profile:

• Must be Good Communication skills Verbal & Written.

• Good listening skills and strong communication abilities.

• Flexible to get scattered 6 Week Offs in a month with 9 hours with late evening shifts.

• Age should be 20-30 years only (Male & Female Both can apply).

• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.

• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.

• Should be able to establish rapport quickly with peers, managers & customers.

• Team player Candidate must be able to work effectively with all levels of the organization.

Salary Package:

=> Annual CTC of Rs.2.75 to 3.40 Lac per annum plus performance based high Incentives.

(Monthly In-hand/Net Salary would be 17000/- to 25000/- per month.
=> Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).

Education Qualification:

=> Minimum Graduate with any stream Or
=> Post Graduate with any stream.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 6 months - 4 years of experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹16000 दरमहा + इनसेन्टिव्ज that depends on your interview. It's a फुल टाईम job in Mumbai.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., HY FLY CONSULTANCY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 25 Customer Care Manager at HY FLY CONSULTANCY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has Rotational Shift.