Customer Care Manager

Job Summary:

We are looking for an experienced and results-driven Customer Care Manager to manage and optimize our customer relationship management systems and processes. The ideal candidate will have hands-on experience in managing the full CRM lifecycle—from strategy and implementation to performance monitoring—and should be well-versed in dialer setup and outbound/inbound calling processes.

Key Responsibilities:

• Lead the end-to-end management of the CRM system including planning, implementation, maintenance, and optimization.

• Design and execute CRM strategies to increase customer retention, improve lead conversion, and enhance customer engagement.

• Set up and manage dialer systems (predictive, progressive, and manual), including integration with CRM tools.

• Collaborate with management teams to ensure CRM processes align with business goals.

• Monitor and analyze CRM performance metrics and create actionable reports for leadership.

• Manage segmentation, automation workflows, and campaign personalization within the CRM.

• Ensure data accuracy, compliance, and efficient data flow between CRM and other business systems.

• Train and support team members on CRM usage and best practices.

Requirements:

• Proven experience in managing end-to-end CRM processes across sales and customer service functions.

• Hands-on experience with dialer setup and operations, including cloud-based or on-premise dialer solutions.

• Strong understanding of CRM platforms such as Salesforce, Zoho, HubSpot, or similar tools.

• Excellent analytical skills and ability to translate data into strategy.

• Strong communication and cross-functional collaboration skills.

• Ability to work in a fast-paced, target-driven environment.

Preferred Qualifications:

• Bachelor's degree in Business, Marketing, IT, or a related field.

• Experience in telecom, BPO, or high-volume call center environments is a plus.

• Knowledge of CRM automation tools and dialer compliance regulations.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 2 - 4 years of experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹40000 दरमहा that depends on your interview. It's a फुल टाईम job in Pune.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., GK ENERGY LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 2 Customer Care Manager at GK ENERGY LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has Day Shift.