Customer Care Executive

Job Title: Customer Support Executives – Multiple Openings (Language-Specific Roles)

Location:

• Remote (WFH) for candidates based in Mumbai (specific to Marathi, Kannada, Telugu roles)

• Hybrid / Limited Travel for candidates based in South India

• Pan-India flexibility for other language roles

Employment Type: Full-time
No. of Positions: Multiple

Job Summary:

We are looking for enthusiastic and customer-focused Regional Support Executives to join our team across various functions such as Video Support, General Support, and Digisense Recharge Assistance. The ideal candidates must be fluent in at least one of the specified regional languages and comfortable communicating with customers via voice, video, or chat-based channels.

Open Roles & Language Requirements:

1. Video Support Team

• Languages Required: Marathi, Kannada, Telugu

• Preference:

  • Bilingual fluency in Kannada & Telugu preferred

  • If not bilingual, separate candidates will be hired for Kannada and Telugu

• Work Mode:

  • WFH for candidates from Mumbai

  • Limited travel may be required for candidates from South India

2. General Support

• Languages Required:

  • Bengali

  • Odia

  • Punjabi

• Requirement: One candidate for each language (Bengali, Odia, Punjabi)

3. Digisense Recharge Support

• Languages Required:

  • Telugu – 1 Resource

  • Punjabi – 1 Resource

  • Hindi and Marathi – Open requirement

Key Responsibilities:

• Provide high-quality support in regional languages through video, voice calls, or chat

• Handle customer queries, troubleshoot issues, and ensure timely resolution

• Escalate complex issues to the appropriate teams

• Maintain accurate records of customer interactions and follow-ups

• Collaborate with internal teams to improve service efficiency and user satisfaction

Required Skills & Qualifications:

• Proficiency in at least one of the required regional languages

• Strong communication and interpersonal skills

• Basic computer literacy and comfort with support tools (training will be provided)

• Ability to work independently and manage customer interactions professionally

• Prior customer support experience is a plus but not mandatory

Preferred Attributes:

• Multilingual capabilities

• Prior experience in customer-facing roles (voice/video support)

• Flexible to work in shifts if needed

Why Join Us?

• Opportunity to work in a fast-growing, multilingual support environment

• Flexible working options based on location and role

• Be part of a culturally diverse and inclusive team

If you're passionate about helping customers in your native language and want to be part of a dynamic team, we’d love to hear from you!

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹28000 दरमहा that depends on your interview. It's a फुल टाईम job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Speshally NHS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 3 Customer Care Executive at Speshally NHS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.