We're hiring a Customer Care Executive to provide exceptional support to our customers. You'll handle customer inquiries, resolve issues, and deliver personalized solutions via phone, email, or chat. Strong communication, problem-solving, and interpersonal skills are required. If you're passionate about delivering outstanding customer experiences, are empathetic, and thrive in a fast-paced environment, we'd love to hear from you! Join our team and make a difference in our customers' lives!
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates