Customer Care Executive

Job Title: customer service(Kotak)

Company: Connect Business Solutions

Location: Thane Kasarvadavli ( Centralised pickup drop from thane station to company)

Job Type: Full-time

Experience: Freshers & 6 months experience

Process: Sales (Kotak process)

Shift: General Shift

Centralized Pickup-Drop: Available

Job Summary:

We're seeking energetic and customer-focused individuals to join our team as Sales Executives for Kotak. As a sales representative, you'll provide exceptional service to clients, resolving queries and concerns in a timely and professional manner.

Key Responsibilities:

1. Handle Customer Interactions: Respond to customer calls, emails, or chats in a fast-paced environment.

2. Resolve Customer Queries: Address customer concerns, issues, and questions promptly and efficiently.

3. Product Knowledge: Provide accurate information about products/services, policies, and procedures.

4. Escalate Complex Issues: Refer complex issues to senior team members or management.

5. Maintain Records: Accurately record customer interactions using CRM software.

6. Meet Quality Targets: Meet or exceed customer satisfaction and quality targets.

Requirements:

1. Experience: Freshers or 6 months experience in customer support/service industry.

2. Communication Skills: Excellent communication, listening, and problem-solving skills.

3. Team Environment: Ability to work in a team environment and adapt to changing situations.

4. Analytical Skills: Strong analytical and troubleshooting skills.

5. Basic Computer Knowledge: Familiarity with MS Office and CRM software.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹13000 दरमहा that depends on your interview. It's a फुल टाईम job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Connect Business Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at Connect Business Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.