Customer Care Executive

A Customer Care Executive job description typically includes roles and responsibilities focused on managing customer interactions, addressing inquiries, resolving issues, and ensuring positive customer experiences. This role involves communicating with customers via various channels, such as phone, email, and chat, to assist with technical support, product information, and complaint resolution. 

Key Responsibilities and Skills: 

• Customer Interaction:

  Answer phone calls, respond to emails, and manage chat interactions, providing clear and concise information to customers. 

• Problem Resolution:

  Address and resolve customer complaints or concerns promptly and effectively, utilizing available resources and escalation paths. 

• Technical Support:

  Assist customers with product usage, troubleshooting technical issues, and guiding them through processes. 

• Knowledge of Products/Services:

  Maintain a thorough understanding of the company's products or services to effectively answer customer inquiries. 

• Communication and Interpersonal Skills:

  Demonstrate excellent verbal and written communication skills, actively listening to customer concerns, and maintaining a professional and empathetic demeanor. 

• Record Keeping:

  Maintain accurate records of customer interactions, including inquiries, resolutions, and follow-up actions. 

• Teamwork and Collaboration:

  Collaborate with other teams, such as technical support or product development, to ensure efficient problem resolution. 

• Customer Satisfaction:

  Strive to create positive customer experiences and maintain high levels of customer satisfaction and loyalty. 

• Skills:

  May include phone etiquette, active listening, problem-solving, technical proficiency, and adaptability. 

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 1 - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 दरमहा that depends on your interview. It's a फुल टाईम job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., AATISH MANAGEMENT CONSULTANTS (OPC) PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at AATISH MANAGEMENT CONSULTANTS (OPC) PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.