Bpo Team Leader

Job Description:

 Manage a team of 15 plus associates.

 Client Interaction (emails and telephone)

 Create and maintain performance and productivity reports on a daily basis.

 Communicate and work with all support departments to ensure the availability of

infrastructure.

 Ensure that the attrition levels are kept to a bare minimum.

 Ensure that the defined SLA"s are met for the process.

 Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and

identify. associates who are not meeting these numbers.

 Come up with training programs to ensure that the gaps are met on the productivity and

quality levels. Key Responsibilities areas (KRA"s):

 Responsible for overall and individual Team Productivity improvement on a monthly

basis using the previous month’s productivity numbers as a benchmark for excelling

in the coming month.

 Responsible for overall and individual Team Quality output improvement based on the

internal bench marks and SLA"s agreed with the client for each process.

 Responsible for Talent retention - Attrition as per the norms specified by the division.

 Responsible for Quality of review improvement and certified by the client based on

weekly review calls.

 Responsible for Team Motivation to handle any spike in volumes so as to ensure

delivery within-the defined SLA"s at any given point in time.

 Responsible for Knowledge Sharing - Training and Development as per any process

updates

Received from the client’s side and to ensure that this knowledge has properly

passed on to all team members.

 Responsible to ensure that Team Absenteeism is kept at a bare minimum and all

planned leaves are sanctioned while ensuring that the day-to-day deliverable is not

affected due to it.

 Responsible for Conflict management within the team to ensure that everyone is

performing at100% of their capacity. Desired Candidate Profile

 Only Candidates who can relocate to Dubai.

 Educational Qualification- bachelor’s degree/Diploma or relevant experience.

 Proven working experience (minimum of 5years) in BPO sector and

 2 plus years of experience in team handling.

 Shifts-rotational Shifts and rotational week offs.

 Work Location- Onsite Project (Includes Accommodation, Food, Visa and Travelling

expenditure).

 Salary CTC- As per market standards.

 Criteria of Recruitment Male candidates whose age is not more than 32.

 Immediate joining candidates are appreciated. Should have a passport or applied for passport and double vaccinated certificate.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 1 - 4 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 दरमहा that depends on your interview. It's a फुल टाईम job in Bangalore.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., EMERGE IT SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 2 Bpo Team Leader at EMERGE IT SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Rotational Shift.