Bpo Team Leader

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

Lead, manage, and motivate a team of customer service agents to achieve performance targets.

Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.

Handle escalated customer queries and resolve issues efficiently.

Ensure adherence to company policies, procedures, and quality standards.

Maintain and report on team KPIs and provide regular performance updates to management.

Facilitate training and development programs to enhance team skills and knowledge.

Foster a positive and collaborative work environment.

Requirements:

Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.

Strong communication and interpersonal skills.

Ability to work under pressure and handle multiple priorities.

Proficiency in MS Office and CRM software.

Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 6 months - 5 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹25000 दरमहा that depends on your interview. It's a फुल टाईम job in Pune.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., DBS MINTEK PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 4 Bpo Team Leader at DBS MINTEK PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Day Shift.