Assistant Manager

Position: Assistant Manager
Location: Adajan – L P Savani Road
Working Hours: 9:30 AM to 6:00 PM
Salary Range: ₹25,000 – ₹30,000 per month
Joining: Immediate joiners preferred

Job Responsibilities

1️Lead Management

• Coordinate with Mr. Pritesh for sourcing and allocation of leads.

• Ensure cost per lead is reduced to ₹11 or below.

• Upload and maintain lead data in the CRM system accurately and on time.

• Prepare and submit a weekly report including:

  • Number of mandates completed from the leads

  • Duplicate data ratio

  • Lead performance and conversion trends

2️⃣ Customer Issue Resolution

• Handle escalated customer concerns with prompt and effective solutions.

• Track issue closures to ensure timely resolution.

• Document all major complaints and prepare reports for review.

• Share periodic summaries of both resolved and pending issues with management.

3️⃣ Back Office Reporting

• Oversee all back-office reporting, documentation, and cross-departmental coordination.

• Supervise and update Color Zone Management, including:

  • Daily tracking of mandate status for each color zone (Red, Orange, Green)

  • Zone-wise performance mapping for leads and staff

  • Reporting to relevant stakeholders and management

• Submit weekly and monthly MIS reports with detailed zone-based analytics.

4️⃣ Performance Monitoring

• Monitor the performance of all telecalling and support staff regularly.

• Coordinate with HR to:

  • Align and communicate performance KPIs and targets

  • Identify underperformers and recommend appropriate action plans

  • Maintain detailed performance documentation for appraisals and disciplinary processes

Requirements

• Prior experience in team management, back-office operations, or lead management preferred.

• Strong communication and coordination skills.

• Proficiency with CRM systems and reporting.

• Problem-solving attitude and ability to handle escalations effectively.

• Immediate joining availability.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 2 - 5 years of experience.

More about this Assistant Manager job

1. What is the eligibility criteria to apply for this Assistant Manager job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 दरमहा that depends on your interview. It's a फुल टाईम job in Surat.
3. How many working days are there for this Assistant Manager job?
   Ans: This Assistant Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Assistant Manager job?
   Ans: No, there is no fee applicable for applying this Assistant Manager job and during the employment with the company, i.e., SMAEX ENTERPRISE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Assistant Manager role?
   Ans: There is an immediate opening of 1 Assistant Manager at SMAEX ENTERPRISE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Assistant Manager job?
   Ans: This Assistant Manager job has Day Shift.