Academic Counsellor

• Handle escalated queries from students via phone, email, chat, and CRM platforms with professionalism and empathy.

•  Ensure timely resolution of concerns related to course access, payments, schedules, technical issues, and certifications.

• Monitor student satisfaction metrics (e.g., CSAT, NPS) and implement initiatives to improve service quality.

• Collaborate with internal teams (Academic, Tech, Product, Sales) to ensure smooth student experience.

•  Mentor and support junior support executives; assist in onboarding and training.

•  Contribute to knowledge base documentation and FAQs to reduce repeat queries.

•  Analyze trends in support tickets and propose process improvements.

• Assist with live session support, student onboarding calls, and orientation webinars, if needed.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 1 - 4 years of experience.

More about this Academic Counsellor job

1. What is the eligibility criteria to apply for this Academic Counsellor job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 दरमहा that depends on your interview. It's a फुल टाईम job in Bangalore.
3. How many working days are there for this Academic Counsellor job?
   Ans: This Academic Counsellor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Academic Counsellor job?
   Ans: No, there is no fee applicable for applying this Academic Counsellor job and during the employment with the company, i.e., STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Academic Counsellor role?
   Ans: There is an immediate opening of 6 Academic Counsellor at STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Academic Counsellor job?
   Ans: This Academic Counsellor job has Day Shift.