Job Title: Cashier
Department: Operations
Reports To: Store Manager
Job Overview:
We are seeking a reliable and detail-oriented Cashier to join our Kalki Fashion store team. As a Cashier, you will be responsible for handling cash and card transactions, maintaining accurate transaction records, and providing exceptional customer service. Your role is crucial in ensuring a seamless checkout process, contributing to the overall customer experience in a fast-paced retail environment.
Key Responsibilities:
1.Cash Handling & Transactions:
○ Process cash, credit/debit card, and digital payments accurately and efficiently.
○ Issue receipts, change, and provide invoices for customers in a timely manner.
○ Ensure that cash drawers are balanced at the beginning and end of each shift.
○ Ensure accurate processing of returns, exchanges, and refunds as per company policies.
2. Customer Service:
○ Greet customers warmly as they approach the counter and assist with any questions regarding pricing, products, or store promotions.
○ Provide excellent customer service by ensuring that transactions are processed swiftly and accurately.
○ Address any customer concerns or issues related to transactions or payment methods, escalating to management when necessary.
○ Ensure that all customers leave the store satisfied with their shopping experience.
3. Sales Support:
○ Assist customers with product inquiries and direct them to appropriate areas of the store if needed.
○ Support the sales team in achieving store goals by promoting loyalty programs, upcoming sales, or special offers during the checkout process.
○ Upsell products and services when appropriate, offering complementary items based on customer purchases.
4. Inventory & Stock Management:
○ Monitor and maintain stock levels of cash register supplies such as receipt paper, pens, and bags.
○ Help with the inventory tracking process by scanning barcodes for sales and returns.
○ Report any discrepancies in stock or inventory to the management team.
○ Handle in and out of inventory end to end.
5. Store Cleanliness & Organization:
○ Maintain a clean and organized cashier station and ensure that the checkout area is presentable at all times.
○ Assist with the cleaning and upkeep of the store, ensuring a pleasant shopping environment for customers.
○ Ensure that all store policies and procedures are adhered to in terms of customer service, security, and cleanliness.
6. Reporting & Documentation:
○ Ensure that all daily transactions are properly logged and recorded in the store’s sales system.
○ Reconcile the cash register at the end of each shift, ensuring the drawer balances correctly and reporting any discrepancies.
○ Assist with weekly cash audits and any other required financial documentation.
7. Security & Loss Prevention:
○ Follow all company guidelines for preventing theft and ensuring the security of cash and merchandise.
○ Report any suspicious behavior or potential security threats to the store management immediately.
Education: High school diploma or equivalent (preferred).
Experience: Previous 2+ years of experience as a cashier in a retail apparel environment is preferred.
Skills:
○ Strong attention to detail and accuracy when handling cash and processing transactions.
○ Hands on Genesis software preferred.
○ Excellent customer service skills, with a friendly and approachable attitude.
○ Ability to work well in a fast-paced, customer-focused environment.
○ Good mathematical skills for cash handling and basic arithmetic.
○ Familiarity with POS systems and retail software.
○ Strong organizational skills and the ability to multitask effectively.
○ Ability to stay calm and efficient during peak hours or busy shopping periods.