Operation Manager

Company Profile: SAT n paper is an 8-year-old company engaged in providing online tutoring for standardized tests to students in India and abroad. The current team size is 400+ retainers.

US timings - 4 AM to 11 AM (+ 1 hour in evening only on WhatsApp)
UK timings - 6 PM to 1 AM
General Shift - 10 AM to 9 PM (2 hours break in between)

1. Student Enrollment and Class Management:

• Content mail/courier.

• First session links should be shared and share other class links as applicable.

• Make sure the classes start on time by coordinating with the student and tutor.

• Group class management.

• Aligning attendance for group sessions.

2. Student Progress, Communication & Escalations:

• Tracking student progress and raising flags.

• Answering messages the Prep Manager cannot handle.

• Monitoring WhatsApp group messages.

• Attending PTMs with the SSO and in their absence..

• Conducting daily review meetings and huddles.

• Raise early escalations of non-compliant students and share the list with SSO.

3. Student Prep & Tutor Management:

• Tutor alignment for new students.

• Informing tutors about new students.

• Coordinating invigilated mocks.

• Handling tutor coordination and adding tutors to WhatsApp groups.

4. Data & ERP Management:

• ERP data management, scheduling classes, and updating progress.

• Software updates.

• Data management (collation of results, break details).

• Updating data.

5. Train and Team Coordination:

• Training new Ops Managers and Prep Managers.

• Handling Prep Manager duties in their absence.

• Approving leave applications for Prep Managers.

• Daily team huddles and review meetings with Prep Managers.

• Assisting Prep Managers with student action plans.

• Escalating team concerns to the SSO if required.

• Supporting Prep Managers during breaks or leaves.

Job Type: Full-time

Pay: ₹22,000.00 - ₹26,000.00 per month

Benefits:

• Work from home

Schedule:

• UK shift

• US shift

• Weekend availability

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

• Night Shift (Required)

Work Location: Remote

• It is a Full Time बॅक ओफिस / डेटा एन्ट्री job for candidates with 0 - 2 years of experience.

More about this Operation Manager job

1. What is the eligibility criteria to apply for this Operation Manager job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹26000 दरमहा that depends on your interview. It's a फुल टाईम job in Noida.
3. How many working days are there for this Operation Manager job?
   Ans: This Operation Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Manager job?
   Ans: No, there is no fee applicable for applying this Operation Manager job and during the employment with the company, i.e., ZUPERSCORE LIMITED.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Operation Manager role?
   Ans: There is an immediate opening of 10 Operation Manager at ZUPERSCORE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this बॅक ओफिस / डेटा एन्ट्री job.
8. What are the timings of this Operation Manager job?
   Ans: This Operation Manager job has 09:00 AM - 06:00 PM timing.