The Document Verification Executive is responsible for reviewing and validating various documents submitted by clients, customers, or employees to ensure authenticity and compliance with company policies and legal regulations. This role plays a critical part in fraud prevention and operational efficiency.
Review and verify documents such as ID proofs, address proofs, educational certificates, employment letters, and other relevant paperwork.
Cross-check submitted data against internal systems or external databases.
Ensure documents meet quality standards and regulatory compliance.
Flag and escalate any discrepancies or fraudulent documents.
Maintain accurate records of all verification activities.
Communicate with clients/customers for additional documentation or clarification if required.
Work closely with the compliance, HR, or customer service team as needed.
Follow company guidelines and confidentiality standards.
High school diploma or equivalent; Bachelor’s degree preferred.
Previous experience in document verification, data entry, or compliance is a plus.
Strong attention to detail and ability to spot errors.
Good communication skills, both written and verbal.
Proficiency in using computers and document management software.
Ability to handle confidential information with integrity.
Familiarity with KYC (Know Your Customer) and AML (Anti-Money Laundering) processes.
Experience in a BPO, banking, or government background-check setting.
Multilingual capabilities (if dealing with international documents).