Job Title: Customer Support Executive – International Chat Process
Job Type: Full-time | Non-Voice Process
Location: Powai
Shift: Rotational (including night shifts)
Key Responsibilities:
Handle customer queries via web chat and email in a timely and professional manner
Provide accurate information and resolve issues effectively
Maintain customer satisfaction and meet quality standards
Document interactions and follow up as needed
Requirements:
Excellent written English communication skills
Typing speed of at least 30-35 WPM with good accuracy
Basic computer and internet navigation skills
Willingness to work in rotational shifts, including weekends and nights
Freshers or candidates with 6 months+ BPO experience preferred