We are looking for a COMPUTER OPERATOR CUM BACKEND STAFF for In Bound process to join our team ILIFE. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Industry. The role offers 10000/- TO 13000/- with lucrative incentives and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance goals, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is 12th passed and Experience should be 0-5years. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 Days week during the Days shift.